State Farm® Insurance Agent Gwen Brooks

"We’ve had the pleasure of working with Gwen Brooks State Farm Office in Fort Collins Colorado on numerous roofing projects and claims, and their professionalism, responsiveness, and client-first approach consistently stand out. They’re proactive in communication, thorough in documentation, and always willing to collaborate to ensure a smooth claims process for homeowners. Their attention to detail and commitment to doing what’s right for the policyholder make them a trusted partner in every sense. We truly value the relationship we’ve built and look forward to continuing to serve clients together with the same level of care and integrity. — Jennifer Affordable Roofing"

"Great Company to work with!"

"I have been a long time customer. One of the best things about Gwen Brooks State Farm is the individuals who work at the office. Whenever you need help or any information they are always pleasant and very helpful. They send information immediately whenever possible and it is so helpful. In this day and age when requesting information from a variety of businesses is challenging, SF continues to excel. Kudos to Ashley who was the latest rep to provide excellent service. In an update of this review, I continue to receive excellent customer service from SF, especially Ashley who assisted me in responding to the need for an HOA insurance increase subsequent to a major upgrade of our condo."

"​Five stars for this agency, specifically for Alyssa. She is the perfect mix of professional and personable. She was incredibly sharp and knowledgeable about the policies, but what really stood out was how engaged and attentive she was during our conversation. I never felt rushed; she listened intently to my needs and offered solutions with an optimistic, can-do attitude. She brightened my day while getting me great coverage!"

"I recently had the pleasure of working with Alyssa from this agency, and she was fantastic. She made the often-confusing insurance process incredibly clear and straightforward. She was knowledgeable, patient with all my questions, and helped me find the perfect coverage without any pressure. Highly recommend asking for her if you need assistance!"

"​Alyssa is an absolute superstar! I had a slightly complicated situation regarding my policy, and she jumped right in. Her response time was incredibly fast, and she resolved the issue quickly and efficiently, keeping me updated every step of the way. It's rare to find such proactive and helpful service. She truly goes the extra mile. Thank you, Alyssa!"

"​I can't say enough good things about Alyssa. Dealing with insurance can be stressful, but she made the entire experience genuinely pleasant. She has such a warm and friendly personality, and her ability to explain complex things simply made me feel totally at ease. It truly felt like I was talking to a helpful friend, not just an agent. Thank you, Alyssa, for your patience and kindness!"

"I have several policies with the Gwen Brooks State Farm Insurance Agency for autos, homes and business liability. I recently needed a certificate of insurance for business liability policy that I have. Ashley Hayes, Customer Service Manager, was prompt with my request. This is a good insurance agency."

"We’ve had a fantastic experience working with our local State Farm agent! From the very beginning, they’ve been incredibly easy to work with, friendly, and genuinely helpful. It’s clear they truly care about their clients and go out of their way to make the entire process smooth and stress-free. They took the time to explain our coverage options in a way that actually made sense, and they helped us find great deals on both auto and home insurance—without sacrificing quality or protection. We also appreciate how responsive they are whenever we have questions or need to make changes to our policy. You never feel like “just another number” with them. State Farm really stands out for their reliable customer service, competitive rates, and the peace of mind that comes with knowing you're covered by a trusted name. We highly recommend them to anyone looking for a local agent who is professional, personable, and always looking out for your best interest. Thanks again to the team—it's a pleasure doing business with you!"

"Ashley at Gwen Brooks Insurance was great and respond to my question promptly and professionally."

"I just wanted to say thank you Gwen Brooks State Farm Agency. I was with them for 3 years they took amazing care of me. From my accident to my cars. They always looked after me. I did end up leaving them as I got married and was able to get on my wife’s insurance. But I still wanted to leave a review they really do take care of their customers. Thank you again"

"Amazing customer service- they are truly there to help anytime it is needed. Ty Gwen and team!"

"Working with Gwen was an absolute pleasure! She's not only incredibly knowledgeable and sharp, but also brings fun, and positive energy that makes the process enjoyable!"

"I have been with State Farm for almost 20 years. I can always depend on personal service and one on one care service. I never have to rely on the website. I can always pick up the phone and get help."

"Literally the best insurance company I've ever worked with. Alyssa is so helpful and made this transition flawless."

"Ashley was extremely helpful and promptly provided the temporary ID card I needed for my new car. Thank you again, Ashley."

"I've been helping a family member with their finances as he has been in the hospital and nursing home for a couple of months and unable to do it himself. State Farm Gwen Brooks Ins Agency has been very helpful helping me navigate through his coverage and payments with much appreciated kindness."

"Still with Gwen Brooks State Farm agency since 2022 for home and autos and remain very satisfied. Agent Ashley get back to me within a day to answer questions and help me review my policies annually."

"I had the great pleasure of working with Ryan. He is very personable and professional which is very hard to find these days. During our discussion and decision making he was very attentive and patient. We succeeded at removing and adding vehicles. I'm not sure this it was hilarious. I was in the process of cleaning the camper when a mouse went ripping by me. Well needless to say I don't understand how something so big can be so afraid of something so small. It was so sweet of Ryan he's like we are completed with our business but I am here for you now for moral support. He realized just how much they frightened me so he hung on the phone. Thank you Ryan, you're a real gem!!"

"I can’t recommend Alyssa highly enough! She is an absolute expert when it comes to insurance policies and went above and beyond to help me with my car coverage. Alyssa not only explained everything clearly but also found ways to save me a ton of money on my policy. She was patient, knowledgeable, and incredibly helpful every step of the way. Thanks to her, I feel confident and well taken care of. If you need someone who truly knows their stuff and cares about helping you, Alyssa is the one to call!"

"Added a new car to my policy. Agency was great help in transitioning from one vehicle to another. Very seamless."

"Alyssa Ordoyne at Gwen Brooks State Farm is the real deal. Her knowledge of insurance policies is honestly next-level—like borderline genius. I came in with questions, and she not only had answers, but broke things down in a way that actually made sense. She gave me solid advice I could trust, and you can tell she really knows her stuff. On top of that, the service was smooth, friendly, and easy. If you’re looking for someone who’s sharp, honest, and genuinely helpful, Alyssa’s your girl. Highly recommend."

"I highly recommend the Gwen Brooks State Farm Agency in Fort Collins. With every inquire or assistance I needed their staff were cordial, knowledgably, and showed a genuine concern for my insurance needs. There team addressed my issues, offered detailed guidance for coverage, discounts, and future needs. Gwen Brooks is an experienced knowledgeable broker who helped me prioritize my insurance needs. I recommend them to anyone looking for an insurance agency that puts customers first."

"Very friendly team of folks and great with communication. Always quick to answer questions we have and get things done!"

"Agent Mary was awesome. She was friendly to work with and knew the answers to my questions. I appreciated the time she took to fully explain so i understood the answers and possible other options. Carol Wilson"