State Farm® Insurance Agent Gwen Brooks

"I recently switched agents from Gwen Brooks’ office due to concerns with the level of service I received. I have multiple policies, including three homes, two vehicles, and recently added rental dwelling coverage. The rental policies were handled by someone in the office who appeared to be new and unfamiliar with this type of coverage. That in itself is not an issue, but there did not appear to be adequate oversight or review. I later discovered that two rental dwelling policies, written only a few weeks apart, had different coverage structures with no explanation provided. That lack of consistency and communication is concerning. When I contacted Gwen directly to discuss these issues, the response I received was defensive and dismissive. I was told their call logs showed attempts to reach me, which conflicts with my call logs—we all have them on our phones. Instead of addressing the discrepancies I raised, the conversation was diverted to generalized legal or regulatory explanations that were not relevant. My concerns were not addressed. In contrast, my new agent reviewed all of my policies with me in a single call, clearly explained coverage differences, discussed options, and made appropriate adjustments. That level of clarity and service is what I expect. I will also note that, based on my experience, I would not be surprised if a defensive response is posted to this review attempting to discredit my concerns. That appeared to be the approach taken when I raised these issues directly. The difference in service was significant enough that I moved all of my policies."

"Very attentive and professional. I get immediate responses to questions. Great service."

"Gwen is simply the best! She is so helpful, thoughtful, thorough, kind… and I can’t say enough about how great it is to work with her. She explains all the options with patience and doesn’t make it feel like she’s selling you something. Gwen told me that she feels this is her calling to help people be protected. She really cares about her clients and her business. I wish 6 stars were an option. Plus she has impeccable style and grace."

"I was looking for a friendly - neighborly insurance company and the folks at Gwen Brooks Agency fit the bill - always responsive to my questions and while I have not had to file a claim, I am confident that they will help when the time comews."

"I have been a long time customer. One of the best things about Gwen Brooks State Farm is the individuals who work at the office. Whenever you need help or any information they are always pleasant and very helpful. They send information immediately whenever possible and it is so helpful. In this day and age when requesting information from a variety of businesses is challenging, SF continues to excel. Kudos to Ashley who was the latest rep to provide excellent service. In an update of this review, I continue to receive excellent customer service from SF, especially Ashley who assisted me in responding to the need for an HOA insurance increase subsequent to a major upgrade of our condo."

"I really appreciate how our agent worked with us to get all the discounts available for our home and auto insurance policies. Gwen took a lot of time to explain different coverages. No pressure, just great and very friendly customer service."

"Gwen made it all easy! We greatly appreciated working with her."

"We've been with Gwen and her team for a few years now and she's always trying to watch out for our needs. We've been very happy with their services and the staff is very friendly and personable with folks that have great communication. Always quick to answer questions we have and get things done!"

"Love Gwen and her team. Gwen took her sweet time with me walking through each policy. I've had the same insurance agent since 2008 so this was a big decision for me. Thanks for making it an easy decision."

"Gwen has provided consistent high quality service over the years. Good agent and team!"

"I had an excellent experience with The Gwen Brook Insurance Agency Inc! Communication was clear and prompt throughout the process, making everything simple and stress-free. I highly recommend Gwen Brook Insurance for anyone in Colorado looking for reliable and personalized insurance service!"

"Gwen and her entire team are FANTASTIC to work with. Quick to respond, thorough in their responses, knowledgeable in all things I’ve needed help with. We have all of our policies with this team and feel like we are in great hands."

"Gwen is an amazing Agent!"

"Amazing service! Gwen and her team went over and above to help us. All questions were answered. I can not thank them enough for all of their help. Professional and knowledgable!"

"Extremely unprofessional Agent."

"Amazing Local office with a team that truly cares! I've been with State Farm for a while and after my move I was looking for a new agent. This is the first time I've had an experience like this. I wasn't just a number or a bill; I was part of the family. I worked with Ray to review my coverages and to be honest, it's the first time I understood what I'm actually paying for. Not only that, but he was able to find other ways to further reduce my bills. Thanks for thinking outside the box!"

"I just finished (I hope) throwing a bunch of nontrivial insurance updates at Gwen Brooks State Farm. Ashley was an incredible person to work with. Effective, efficient, knowledgeable, and wonderful to work with. Thank you Ashley!"

"I honestly was on my way to Geico driving down college and I glanced to my right, and I saw state farm billboard with Gwen’s picture on it across from ft collins nissan. When I got to where I thought the Geico office was, it was closed right had moved to another location. So for some reason, I just googled Gwen state farm agency location and drove over there. My home and auto insurance was with Nationwide and Progressive and the car insurance with Gwen was about the same as Progressive but the homeowners insurance was $1500 cheaper for more coverage. I was handled quickly and efficiently and couldn’t be happier with the savings that I got by using Gwen State Farm agency. $1500 is $1500"

"We’ve had the pleasure of working with Gwen Brooks State Farm Office in Fort Collins Colorado on numerous roofing projects and claims, and their professionalism, responsiveness, and client-first approach consistently stand out. They’re proactive in communication, thorough in documentation, and always willing to collaborate to ensure a smooth claims process for homeowners. Their attention to detail and commitment to doing what’s right for the policyholder make them a trusted partner in every sense. We truly value the relationship we’ve built and look forward to continuing to serve clients together with the same level of care and integrity. — Jennifer Affordable Roofing"

"Great Company to work with!"

"​Five stars for this agency, specifically for Alyssa. She is the perfect mix of professional and personable. She was incredibly sharp and knowledgeable about the policies, but what really stood out was how engaged and attentive she was during our conversation. I never felt rushed; she listened intently to my needs and offered solutions with an optimistic, can-do attitude. She brightened my day while getting me great coverage!"

"I recently had the pleasure of working with Alyssa from this agency, and she was fantastic. She made the often-confusing insurance process incredibly clear and straightforward. She was knowledgeable, patient with all my questions, and helped me find the perfect coverage without any pressure. Highly recommend asking for her if you need assistance!"

"​Alyssa is an absolute superstar! I had a slightly complicated situation regarding my policy, and she jumped right in. Her response time was incredibly fast, and she resolved the issue quickly and efficiently, keeping me updated every step of the way. It's rare to find such proactive and helpful service. She truly goes the extra mile. Thank you, Alyssa!"

"​I can't say enough good things about Alyssa. Dealing with insurance can be stressful, but she made the entire experience genuinely pleasant. She has such a warm and friendly personality, and her ability to explain complex things simply made me feel totally at ease. It truly felt like I was talking to a helpful friend, not just an agent. Thank you, Alyssa, for your patience and kindness!"

"I have several policies with the Gwen Brooks State Farm Insurance Agency for autos, homes and business liability. I recently needed a certificate of insurance for business liability policy that I have. Ashley Hayes, Customer Service Manager, was prompt with my request. This is a good insurance agency."